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Snap Ethics Helpline

Report a Concern

This system makes it easy to report an incident about workplace issues like financial and auditing concerns, harassment, theft, substance abuse, and unsafe conditions.

Speak Up

*Clicking "Speak Up" will take you to an anonymous intake. You will NOT be tracked.

Call Our Ethics Helpline

If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.

Call Now

*Clicking "Call Now" will take you to an anonymous intake. You will NOT be tracked.

SMS Our Ethics Helpline

If you are located in the United States or Canada, you can use the number below to anonymously text a concern. After you text this number, you will receive a follow up text from a second number. Be sure to respond to that subsequent text with the details of your concern. This two-step process is designed to protect your identity.

213-408-7311

*Clicking the number will send a text to an anonymous intake if you are on a mobile device. You will NOT be tracked.

Speaking Up

When you speak up, you make the whole company better.
We empower our team to speak up when something is not right.

Read CEO Letter
Close up of CEO

Follow-Up

You can check the status of your report or question using the access number and password you created when you submitted the report or question.

Follow-Up

Ask a Question

If you have an ethics or compliance question or an inquiry regarding a company policy, you can ask anonymously and confidentially.

Ask a Question

Code of Conduct

Snap, Inc has developed the Code of Business Conduct and Ethics (the "Code of Conduct") which sets out basic guiding principles for all employees.

View Code of Conduct

What to Expect in the Reporting Process

    What should I speak up about?

    If you witness or experience issues in the following areas, please reach out:

    • Accounting / Audit Concerns
    • Bribery and Kickbacks
    • Discrimination
    • Employee Relations
    • Harassment
    • Retaliation
    • Intellectual Property
    • Gifts and Entertainment
    • Expense Reporting (Expense Reimbursement Scheme)
    • Financial Concerns
    • Code of Conduct Violation
    • Compliance/Regulation Violations
    • Conflict of Interest
    • Disclosure or Misappropriation of Confidential Information
    • Fraud
    • Information Security
    • Insider Trading
    • Policy Violation
    • Theft
    • Trade Compliance (Trade Violation)
    • Vendor Concerns
    • Workplace Violence
    • Safety Concerns
    • Environmental Issue
    • Unfair Labor Practices
    • Antitrust or Fair Trading
    What can I expect when I file a report?

    You can expect the following:

    • Your concern is taken seriously.
    • You are treated with dignity and respect.
    • You are not required to identify yourself.
    • Your communication is confidential.
    • Your incident report will be received by Convercent and sent to the individuals deemed appropriate within your organization.
    • Your organization handles all incident reports according to its internal investigatory procedures.
    • You will not be retaliated against for good faith reporting.
    Who/what is Convercent?

    Convercent is a third party that manages Snap's helpline. It allows employees to share concerns or incidents, with the option to remain anonymous, fostering an atmosphere where every voice is heard.

    Will my identity remain confidential and anonymous?

    In all instances, every effort will be made to ensure that information relating to a reported incident is kept confidential and communicated on a need-to-know basis only and in accordance with local laws. Below are the different levels of anonymity you may select:

    • Remain completely anonymous: You will not reveal your name or contact information. Your identity is completely protected on the report.
    • Remain anonymous toward your organization: You are comfortable revealing your name and contact information to Convercent, but not to your organization. Convercent may contact you confidentially to gather additional information about the report yet will not reveal your identity at any time to your organization.
    • Share my name and information: You choose to reveal your name and identity to both your organization and to Convercent. Your information will still remain confidential and communicated on a need-to-know basis.

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