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Snap Helpline

Report a Concern

This system makes it easy to report an incident about workplace issues like financial and auditing concerns, harassment, theft, substance abuse, and unsafe conditions.

Call Our Ethics Line

If you would prefer to speak to someone confidentially, call us and one of our representatives would be happy to assist you.

SMS Our Ethics Line

If you are located in the United States or Canada, you can also use the number below to anonymously text a concern.

Speaking Up

When you speak up, you make the whole company better.
We empower our team to speak up when something is not right.

Read CEO Letter

Follow-Up

You can check the status of your report or question using the access number and password you created when you submitted the report or question.

Ask a Question

If you have an ethics or compliance question or an inquiry regarding a company policy, you can ask anonymously and confidentially.

Code of Conduct

Snap, Inc has developed the Code of Business Conduct and Ethics (the "Code of Conduct") which sets out basic guiding principles for all employees.

What to Expect in the Reporting Process

    If you witness or experience issues in the following areas, please reach out:

    • Accounting / Audit Concerns
    • Bribery and Kickbacks
    • Discrimination
    • Employee Relations
    • Harassment
    • Retaliation
    • Intellectual Property
    • Gifts and Entertainment
    • Expense Reporting (Expense Reimbursement Scheme)
    • Financial Concerns
    • Code of Conduct Violation
    • Compliance/Regulation Violations
    • Conflict of Interest
    • Disclosure or Misappropriation of Confidential Information
    • Fraud
    • Information Security
    • Insider Trading
    • Policy Violation
    • Theft
    • Trade Compliance (Trade Violation)
    • Vendor Concerns
    • Workplace Violence
    • Safety Concerns
    • Environmental Issue
    • Unfair Labor Practices
    • Antitrust or Fair Trading

    You can expect the following:

    • Your concern is taken seriously.
    • You are treated with dignity and respect.
    • You are not required to identify yourself.
    • Your communication is confidential.
    • Your incident report will be received by Convercent and sent to the individuals deemed appropriate within your organization.
    • Your organization handles all incident reports according to its internal investigatory procedures.
    • You will not be retaliated against for good faith reporting.

    Convercent is a third party that manages Snap's helpline. It allows employees to share concerns or incidents, with the option to remain anonymous, fostering an atmosphere where every voice is heard.

    In all instances, every effort will be made to ensure that information relating to a reported incident is kept confidential and communicated on a need-to-know basis only and in accordance with local laws. Below are the different levels of anonymity you may select:

    • Remain completely anonymous: You will not reveal your name or contact information. Your identity is completely protected on the report.
    • Remain anonymous toward your organization: You are comfortable revealing your name and contact information to Convercent, but not to your organization. Convercent may contact you confidentially to gather additional information about the report yet will not reveal your identity at any time to your organization.
    • Share my name and information: You choose to reveal your name and identity to both your organization and to Convercent. Your information will still remain confidential and communicated on a need-to-know basis.
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